Refund policy

We accept order cancellation before the product leaves the factory or ships. If the order is cancelled, you will get a full refund. If the product has already been shipped, we cannot cancel the order.

 

Returns (if applicable)

We accept product returns. The customer has the right to apply for a return within 14 days after receiving the product.

To qualify for a return, your item must be unused and in the same state as the item you received. It must also be in the original packaging. In order to complete your return, we need a receipt or proof of purchase. Please do not return your purchase to the manufacturer.

At most, only one shipping fee (including return) is charged to the customer; for returned products, no purchase fee is charged to the consumer.

 

Refund (if applicable)

After receiving and checking your return, we will send you a receipt notification via email. We will also notify you to approve or reject the refund. If you are approved, your refund will be processed and the credit limit will be automatically applied to your credit card or original payment method within a certain number of days.

 

The refund is overdue or missing (if any)

If you have not received a refund, please check your bank account again first.

Then contact your credit card company, it may take some time to officially issue a refund. Next, please contact your bank. Refunds usually take some processing time. If you have completed all these operations, but still have not received a refund, please contact us at support@cozyas.com.

Please contact our customer service at support@cozyas.com to obtain the return address.