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At Cozyas, our primary goal is to create memorable moments for our customers and their loved ones. We hand-picks creative, original gifts and experiences that go beyond the ordinary.
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FAQs

When will my order ship?

Most orders leave our warehouse within 3 - 7 business days. Orders that are placed on weekends will not ship until at least the next business day.

When will my order be delivered?

We ship all orders from our manufacturer. Some international packages may be delayed due to routing or customs delays.

USA - Within 5-10 business days

Canada - Within 4-10 business days

UK - Within 5-15 business days

Australia - Within 5-15 business days

Rest of the World - Within 5-20 business days

Can I cancel or change my order?

We try to start production of all orders as soon as possible. We accept order cancellations before the product leaves the factory or ships. If the order is canceled, you will get a full refund. If the product has already been shipped, we cannot cancel the order.

Can I return my purchase?

We hope you'll love the item you purchased.

If there are any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. We offer a 60-day returns policy from date of purchase.

Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping is non-refundable.